AWS Support Plan Pricing
Developer
Greater of $29.00
- or -
3% of monthly AWS charges
Business
Greater of $100.00
- or -
10% of monthly AWS charges for the first $0--$10K
7% of monthly AWS charges from $10K--$80K
5% of monthly AWS charges from $80K--$250K
3% of monthly AWS charges over $250K
Enterprise On-Ramp
Greater of $5,500.00
- or -
10% of monthly AWS charges
Enterprise
Greater of $15,000.00
- or -
10% of monthly AWS charges for the first $0--$150K
7% of monthly AWS charges from $150K--$500K
5% of monthly AWS charges from $500K--$1M
3% of monthly AWS charges over $1M
*Add-on available for addition fee: AWS Incident Detection and Response
* Access to AWS Incident Detection and Response for an additional fee.
AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. AWS Incident Detection and Response is included for AWS Managed Services customers with AWS Enterprise Support.
AWS Incident Detection and Response is priced as a 2% uplift over the aggregated AWS usage of all accounts subscribed to the service with a minimum of $7000 per month. Billing starts when accounts are subscribed to the service.
Pricing examples
Developer Support Plan Pricing Example
For $2,000 in monthly AWS charges:
$2,000 x 3% = $60
(3% of AWS charges)
____________
Total = $60
Business Support Plan Pricing Example
For $85,000 in monthly AWS charges:
$10,000 x 10% = $1,000
(10% of first $0 - $10K of charges)
+ $70,000 x 7% = $4,900
(7% of charges from $10K - $80K)
+ $5,000 x 5% = $250
(5% of charges from $80K - $250K)
+ 0 x 3% = $0
(3% of charges over $250K)
____________
Total = $6,150
Enterprise On-Ramp Plan Pricing Example
For $100,000 in monthly AWS charges:
$100,000 x 10% = $10,000
(10% of AWS charges)
____________
Total = $10,000
Enterprise Support Plan Pricing Example
For $1.2M in monthly AWS charges:
$150,000 x 10% = $15,000
(10% of first $0 - $150K of charges)
+ $350,000 x 7% = $24,500
(7% of charges from $150K - $500K)
+ $500,000 x 5% = $25,000
(5% of charges from $500K - $1M)
+ $200,000 x 3% = $6,000
(3% of charges over $1M)
____________
Total = $70,500
All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are calculated on a per-account basis for Business and Developer Support plans. For Enterprise On-Ramp and Enterprise Support, you are billed based on the aggregate monthly AWS charges for all your account IDs subscribed to Enterprise On-Ramp or Enterprise Support.
Monthly fees for the Developer, Business, Enterprise On-Ramp, and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). Charges for certain AWS Services, including the following, are not included in the AWS Support fee calculation: AWS Support, AWS Elemental Support, AWS Elemental Media Event Management, AWS Managed Services, AWS Marketplace, AWS Professional Services, AWS Training and Certifications, and Amazon EKS Anywhere. Charges for Amazon Mechanical Turk, Amazon Mechanical Turk Worker Rewards, FreeRTOS, and VMware Cloud on AWS are also not included in the AWS Support fee calculation.
AWS Support fees will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges, as described above. You are obligated to pay for a minimum of one month of support each time you register to receive the service. You need to wait a minimum of 30 days since the subscription start date to cancel subscription. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support.
Customers qualify for the regional pricing if all accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below.
Purchasing support for reserved resources
When you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon Elasticsearch, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.
If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support. For example, if you purchase either a three-year Amazon EC2 All or Partial Upfront Reserved Instance on January 1 and sign up for the Business Support plan on October 1 of the same year, 75% of the upfront fee you paid in January is included in the calculation of Support fees for October.