Amazon Transcribe

Automatically convert speech to text

Contact Sales

60 minutes of speech-to-text for 12 months

Extract key business insights from customer calls, video files, clinical conversations, and more.

Improve business outcomes with state of the art speech recognition models that are fully managed and continuously trained.

Enhance accuracy with custom models that understand your domain specific vocabulary.

Ensure customer privacy and safety by masking sensitive information.

Use cases

Get insights from customer conversations

With Transcribe Call Analytics, quickly extract actionable insights from customer conversations. AWS Contact Center Intelligence partners and Contact Lens for Amazon Connect offer turnkey solutions to improve customer engagement, increase agent productivity, and surface quality management alerts to supervisors.

Search and analyze media content

Content producers and media distributors can use Amazon Transcribe to automatically convert audio and video assets into fully searchable archives for content discovery, highlight generation, content moderation, and monetization.

Create subtitles and meeting notes

Subtitle your on-demand and broadcast content to increase accessibility and improve customer experience. Use Amazon Transcribe to boost productivity and accurately capture the meetings and conversations that matter to you.

Improve clinical documentation

Medical doctors and practitioners can use Amazon Transcribe Medical to quickly and efficiently document clinical conversations into electronic health record (EHR) systems for analysis. The service is HIPAA- eligible and trained to understand medical terminology.